BassProz

Return and Refund Policy

Thank you for choosing Bass Proz for your premium hunting, camping, and outdoor gear supplies needs. We are dedicated to offering you top-quality products and ensuring your complete satisfaction. If, for any reason, you are not entirely pleased with your purchase, our Return and Refund Policy is simple and hassle-free.

1. Return Policy

Return Window: You have 30 days from the date of delivery to initiate a return.

No Restocking Fees: At Bass Proz, we do not charge any restocking fees for returns.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Must be unused and in the same condition that you received it.
  • Must be in the original packaging, with all accessories, manuals, and promotional items included.
  • Must be accompanied by a proof of purchase, such as an order confirmation email or receipt.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Contact our customer support team at support@basspproz.com with your order number and reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  3. Pack Your Item: Securely pack the item in its original packaging, including any accessories or documentation.
  4. Ship Your Return: Send the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part.

4. Refunds

Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days after receiving the returned item.

Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, including any return shipping costs incurred.

7. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

8. Contact Us

For any questions regarding our Returns & Refund Policy or assistance with a return, please contact us:

  • Bass Proz
  • Address: 2500 E. Kearney St, Springfield, MO 65898, USA
  • Phone: +1 (332) 263-8822
  • Email: support@basspproz.com

9. Related Policies

For more information on our policies, please refer to the following pages:

At Bass Proz, we specialize in providing top-notch hunting, camping, and outdoor gear supplies to help you enjoy your outdoor adventures to the fullest.

Follow Us Today:

Stay updated with our latest offers and products by following us on our social media platforms.

By using our site and making purchases, you agree to abide by our Terms & Conditions and all other policies. We reserve the right to modify this Return & Refund Policy at any time, so please review it frequently.

Thank you for shopping with us at Bass Proz, we appreciate your business!